mallbet Casino & Sportsbook Data Care
This page describes what we collect when you use mallbet and how we keep that data protected. Our commitment is to handle your information transparently, store it securely, and use it only for the purposes you expect.
We at mallbet operate an online entertainment service available where local law permits. When you create an account, deposit funds, or place a bet on Liga 1 or our live-dealer tables, you share personal details with us. We take that responsibility seriously.
Our privacy practices centre on three principles: collect only what we need, protect it with encryption and access controls, and let you know exactly how we use it.
What we collect on mallbet
We collect your email address, phone number, and full name when you register. We also ask for your date of birth and a government-issued ID number to verify your identity before your first withdrawal. This process, called KYC (Know Your Customer), is a legal requirement we follow to prevent fraud and money laundering.
When you use mallbet, we record your betting history, account balance, and transaction details. If you deposit via DANA, e-wallet, mobile banking, or local payment, we store a record of that payment method and the amounts you transfer. We also log your IP address, device type, and browser information so we can detect unusual account activity and protect you from unauthorised access.
Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure our platform stays fast and reliable, even during peak hours around Idul Fitri or major Liga 1 matches.
How we use your data
We use your personal information to verify your identity, process your deposits and withdrawals, and comply with local gaming regulations. Your betting history helps us personalise your experience—for example, showing you live-dealer tables or football markets that match your interests.
We also use your data to detect fraud. If we notice unusual login patterns or withdrawal requests from a new device, we may ask you to confirm your identity via email or SMS before we process the transaction. This protects your account from unauthorised access.
We do not sell your personal data to third parties. We may share your information with payment processors (such as online payment or e-wallet) only to the extent necessary to complete your transaction. We also share data with our compliance team and legal advisors if required by law.
Your rights and choices
You have the right to access, correct, or delete your personal data. If you want to review what we hold about you, contact our support team and we will provide a copy within 14 days. If you spot an error in your profile—such as an incorrect phone number—you can update it directly in your account settings or ask us to fix it.
You can also request that we delete your data, subject to legal and regulatory requirements. For example, we must keep your KYC documents and transaction history for compliance purposes, even if you close your account. However, we will remove marketing preferences and non-essential profile details upon request.
If you have concerns about how we handle your data, you can lodge a complaint with our privacy team. We aim to respond to all data-subject requests within 30 days.
Cookies and tracking
Our website uses cookies to remember your login session, store your language preference, and track how you navigate mallbet. These cookies help us improve the platform and detect security threats. Most cookies expire after your session ends, but some persist for up to one year so we can recognise you on your next visit.
You can disable cookies in your browser settings, but this may affect your ability to use certain features on mallbet, such as staying logged in or accessing your account from Surabaya or Bandung.
Third-party processors
We work with payment gateways, hosting providers, and analytics services to run mallbet. These third parties process your data only on our instructions and are bound by confidentiality agreements. We do not allow them to use your data for their own purposes.
Our hosting provider stores encrypted backups of your account data in multiple locations. Our payment processor handles your mobile banking, local payment, online payment, and e-wallet transactions but does not retain your full card details—we store only a token that lets us process future payments securely.
Contact and updates
If you have questions about how we handle your data, email our privacy team at [email protected]. We aim to respond within five business days. You can also contact us via the support chat on mallbet during our standard operating hours.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our website. Your continued use of mallbet after such changes means you accept the updated policy.
Our commitment to protecting your data is central to how we operate. We encrypt all communications between your device and our servers, use two-factor authentication to secure your account, and conduct regular security audits to identify and fix vulnerabilities.
Key takeaways
- We collect your name, ID, and payment details to verify your identity and process transactions on mallbet.
- Your data is encrypted and stored securely; we do not sell it to third parties.
- You have the right to access, correct, or delete your personal information.
- We use cookies to improve your experience and detect fraud.
- Contact our privacy team at [email protected] with any concerns.